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Max Unlimited FAQ

Max Unlimited is a reliable, unlimited satellite internet service. Designed for home and small office.  Max Unlimited delivers an affordable Ka-band satellite service in Southern Africa, subject to coverage feasibility. Perfect for remote and under-serviced areas, Max Unlimited offers high speed internet access at a fixed monthly cost. 

WHO IS SATELLITE BROADBAND FOR?

This is an ideal solution for any user requiring access to affordable high-speed, always-on internet service, especially in un-and under- serviced areas. Satellite broadband is a quick deployable solution, that has no dependency on terrestrial infrastructure like towers or copper cables. This service will get you online and surfing the web, watching Netflix, downloading emails, working from home or doing home schooling anywhere in the coverage are

HOW DOES SATELLITE BROADBAND WORK?

In short – exactly the same way your satellite TV connections works. A Satellite dish is installed on the outside of your building and connected to a Modern on the inside of your house. A Small Wi-Fi router is positioned next to the modem so that your devices can connect to the internet via Wi-Fi. The Satellite dish is positioned so that it has a clear line of sight to the orbiting satellite above. The satellite is positioned in a North Easterly facing position.

DOES THE SATELLITE BROADBAND SUPPORT A TELEPHONE SERVICE?

Yes, there is an option to have a telephone service, using VoIP, on the Satellite Broadband. Please make sure you select a VoIP enabled bandwidth plan

WHAT IS LATENCY?

Real internet speeds come down to a combination of bandwidth and latency. Latency = delay or Lag as it is also known. It is the amount of delay (or time) it takes to send information from one point to the next. Latency is usually measured in milliseconds or ms. It is also referred to as a ping rate. Satellite based internet solutions are a high latency solution with an average achieved delay time of around 650 milliseconds. The reason for this is that the dish on your building connect to a satellite that is in orbit at about 37 000 km above the surface of the earth. The time taken for the information to travel from your home terminal to the orbiting Satellite and back to earth is 650 ms.

WHAT IS WIFI?

A Wi-Fi network is created when we supply a Wi-Fi router to connect to your Satellite Modem via a cable. The Wi-Fi network enables connection between two or more devices wirelessly for data sharing purposes. It is simple and cost-effective way to connect with Wi-Fi router or with other Wi-Fi devices wirelessly without the need of wires. A Wi-Fi router in the office and home helps to share single internet connection among multiple users wirelessly without the need of ethernet cables.

          Wi-Fi limitations

  • The speed of the connection decreases (to individual computer or Device) when number of devices or computers connected with Wi-Fi network increases
  • Depending on the structure of the building and the location of the Wi-Fi router, the Wi-Fi access is limited to about 30 – 100 meters
  • Don’t place your Wi-Fi router behind obstacles such as in cabinets or cupboards since this act as blockers which prevent the Wi-Fi signal from passing through
  • The more walls the Wi-Fi signal must travel through, the weaker your signal will become. This is because construction material such as plaster, bricks, reinforcing and electrical cables can act as a “blocker” since the radio waves have issues passing through these types of materials. It’s much like when you are passing through a tunnel while driving and lose your radio signal. Same thing happens with your Wi-Fi signal when it must pass through walls.

Cordless phones, microwaves, baby monitors, wireless security cameras, remote controls and wireless speakers all operate on same frequencies and can lower your Wi-Fi speeds. Even electronics such as fluorescent lights, wireless controllers, older Bluetooth devices and plasma TV’s can interfere.

VPN CONNECTIONS ON SATELLITE BROADBAND

The very nature of a VPN prevents access to the data within the tunnel. This prevents the modem and the satellite platforms from using their sophisticated acceleration techniques to accelerate the data. Without this acceleration the data traffic does not perform as well on these high latency networks.

For any other questions you might have, that we did not cover in the above Frequently asked Questions give us a call @ +27 12 940 0660

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